Return and Refund Policy

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At Last Mile Carriers, we strive to ensure your satisfaction with our delivery services. This Return and Refund Policy outlines the terms under which returns and refunds are managed by the pharmacies we partner with. By using our services, you agree to the terms and conditions set forth below.

Returns are subject to the policies of the pharmacy from which the items were purchased. Items must be unused, in the same condition that you received them, and in the original packaging, as per the pharmacy’s return policy. Certain types of items may not be eligible for return, including perishable goods, customized products, and personal care items. Prescription medications are typically non-returnable unless there is a delivery error.

To initiate a return, please contact the pharmacy directly. Their contact information should be provided on your receipt or the pharmacy’s website. The pharmacy will guide you through their return process, including any steps needed to send your item back. The pharmacy will inspect returned items to ensure they meet their eligibility criteria. Once the pharmacy approves the return, they will notify you of their decision and any applicable refund.

Refunds are managed by the pharmacy and are subject to their refund policies. Refunds are typically processed using the original method of payment. Upon approval of your return, the pharmacy will initiate a refund to your original method of payment. The time it takes for the refund to be processed and reflected in your account may vary depending on the pharmacy and your payment provider. In certain situations, pharmacies may issue partial refunds, for example, for items with obvious signs of use or items not in their original condition.

Due to safety and legal reasons, prescription medications are generally non-returnable and non-refundable unless there is an error in delivery. Perishable goods and personal care items are typically non-returnable and non-refundable. Exchanges are subject to the policies of the pharmacy. If you need to exchange an item for the same product, please contact the pharmacy directly.

Last Mile Carriers acts solely as a delivery agent for pharmacies. We are not responsible for the sale or return of any items delivered. Any issues regarding the products themselves should be directed to the pharmacy from which the items were purchased. For any questions or further assistance regarding returns and refunds, please contact the pharmacy directly using the information provided at the time of purchase.

If you have any questions about our delivery services, please contact us at:

Last Mile Carriers
25 Arnott St
Scarborough, Canada M1K 4B5
Phone: +1 (647) 675-9596
Email: info@lastmilecarriers.ca

By using our services, you acknowledge that you have read, understood, and agree to the terms of our Return and Refund Policy as it pertains to our role as delivery agents.